Caylent and AWS Expand Partnership to Advance AI and Cloud Automation Initiatives

Caylent has signed a multi-year Strategic Collaboration Agreement (SCA) with Amazon Web Services aimed at accelerating customer adoption of artificial intelligence, cloud modernization and automated operations. Caylent's Amazon Connect team now delivers the full arc of customer engagement transformation, from legacy contact center migration to Agentic CX, backed by Caylent's cloud engineering depth and AI-native delivery model.  

The agreement will focus on helping organizations deploy generative AI applications, modernize customer experience platforms and implement agent-based cloud operations. Caylent plans to leverage AWS technologies to support customers as they move AI initiatives from experimentation into production environments. Caylent will grow its managed services engineering team and develop new capabilities built on the latest advances in AWS AI services, including Amazon Bedrock AgentCore and AWS DevOps Agents.

Under the collaboration, Caylent will continue developing services and solutions built on AWS infrastructure, with an emphasis on automation, operational efficiency and business transformation. The companies said the effort is intended to help organizations address growing demand for scalable AI and cloud-native technologies. Organizations across financial services, healthcare and technology are already working with Caylent to build agentic systems on AWS that increase efficiency and drive competitive differentiation.

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Posted by AWS Editors on 06/10/2026