AWS, Salesforce Integrate Their IoT Platforms
Users of the Amazon Web Services (AWS) IoT Platform can now access data from Salesforce.com to give field technicians and customer service reps more actionable insights into device data.
The integration, announced this week, leverages the AWS IoT Platform's Rules Engine, which is designed to interpret data from cloud-connected devices and -- using pre-configured rules -- funnel that information to the next appropriate service or device.
AWS on Monday announced it has added a new action to its Rules Engine that enables developers to send data directly to the Salesforce IoT Cloud.
"The combination of AWS IoT and Salesforce IoT Cloud allows you to enrich the messages coming from your devices with customer data residing in Salesforce, and act on those newly created insights within the Salesforce ecosystem," AWS said. "For example, when an AWS IoT-connected product reports a critical failure, a customer case gets created in Salesforce Service Cloud which instructs a technician to go on-site and perform repairs."
AWS gave an early demo of this integration at last fall's re:Invent conference (you can watch the video here), using the example of Internet-connected solar panels. In that scenario, the Salesforce integration was shown to help field service agents quickly repair a damaged solar panel that was connected to the AWS IoT Platform.
A step-by-step blog post illustrating how to enable the Salesforce integration is available from AWS here.
Gladys Rama is the senior site producer for Redmondmag.com, RCPmag.com and MCPmag.com.