Reimagine Your Member Experience Leveraging AI + Cloud with SoftwareOne and Amazon Connect

Discover best practices for deploying and migrating your call centers, and how you could cut costs by up to 80%. In this eBook, learn the three common use cases facing credit union contact centers, how to address them, and the benefits for you and your members.

  • Migrate to the cloud: Does your contact center run on outdated, on-premises infrastructure? Migrating to Amazon Connect will give you the boost you need, with fast results.
  • Modernize and optimize: Empower your contact center agents to improve the member experience with omnichannel integrations, centralized data analytics, and workflow automation.
  • Augment with artificial intelligence (Al) and machine learning (ML): Adding Al and ML to your contact center provides real-time data and guidance to agents they need to deliver personalized, responsive service.

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