Almost overnight, telemedicine firms found themselves on the front lines of the COVID-19 pandemic. As more and more patients and doctors switched from in-person visits to remote consultations, providers saw their traffic volumes soar to unprecedented levels.
Conventional wisdom says that’s a good problem to have, but there’s significant business risk in growing faster than your infrastructure can adapt. In particular, dropped calls and poor video and audio quality can lead to a poor user experience, customer churn, and even liability lawsuits.
As a leading MSP specializing in healthcare, Cloudticity worked with telemedicine and other providers to address architecture issues during COVID-19. In the process we identified sixteen best practices to help telemedicine companies improve:
Download the eBook to learn 16 best practices for telemedicine providers on AWS.